Cancellations, Returns, Terms & Conditions, Address Changes
Texas Tushies DOES accepts cancellations on some in-stock purchases. For items that are in-stock or pre-orders that haven’t closed, we can refund, with a 5% cancellation fee. We can not add in discounts after an order is placed. We can cancel your order, but it does require a 5% restocking fee. This fee covers the fees we’ve paid to process your order payment.
We do not allow cancellations, or order adjustments on extras drops within 48 hours of the drop.
For pre-orders that are already ordered, we charge a 20% cancellation fee. At this point, your order has been ordered, and by canceling, we require 20% to cover a small fraction of your cancelling items cost.
Our online store is open 24/7. You may purchase anytime. If your order is an in-stock order, we will have it shipped within 10 business days, but typically less.
We ship orders and can answer emails Monday - Thursday, 8am - 6pm. Please note if you email after our business hours Thursday, you may not receive a response until Monday, but we do try to answer as many emails as we can over the weekend. Our response time slowed down while we are shipping a preorder. Please refrain from emailing several times, as it will bump you to the bottom of the queue with each new email.
Preorder Address Changes:
Fill out our address change form and add your new address to your customer account.
We will email you within 1 week of the form being filled out to notify you of its completion. You must submit your address change 1 week before the shipment has arrived. Once a label is printed, we cannot change your delivery address.
In-stock Order Address Changes:
Always double check your order before submitting an in-stock order, we do not accept address changes on in-stock orders.
We accept returns of non-damaged, new items within 20 days of delivery date. After 20 days, we do not accept returns. Please note that you are required to pay return shipping. Once we receive returned items, we look them over thoroughly, if they appear new and undamaged, we refund the full cost of the items aside from the restocking fee and shipping cost, if you decide on a prepaid label. You MUST put your order number inside on your package, failure to do so, will delay your refund. To complete your return, we require a return merchandise authorization (RMA)
Please ship to:
PO BOX 69 Allen, Texas 75013
We do not accept items back that are from smoking homes, that are washed or used, due to the nature of most being baby items.
Processing a refund request is based off of our response to emails and message timeline. We typically are able to respond every couple of business days, but sometimes longer.
Returned to sender packages:
If a package cannot be delivered due to an address error, we are not obligated to reship the package. Buyer will be responsible for the extra shipping costs to reship the item/s if the package arrives back to us.
Lost or Undelivered Packages:
Once we ship your items, we are no longer responsible for your items, but we will always help you locate them.
Route shipping insurance is the only coverage we offer if a package goes missing, is damaged, or is lost. If Route is de-selected from checkout, we can not ensure you will receive any compensation from USPS.
Please call your local post office and ask about your package. Have your tracking number ready, as well as the tracking information that can be found on USPS.com. Most packages are found with only a slight delay in delivery.
We cannot guarantee a refund for lost or stolen packages, but will do our best to assist you with USPS claims the best that we can!
Manufacturer Defects & Warranty:
Texas Tushies provides product warranty for 20 days starting from the date that you receive your item. Warranty covers manufacturing defects: Damaged PUL, stitching, seams, elastics as well as product components such as snaps, and fabric. For any defects we ask that you contact us at firstname.lastname@example.org or message our business page on Facebook with photos of the defects.
Do not post to our Facebook group if you have an issue, it will not speed up a response.
Our warranty does NOT cover: Leaks, odor issues, repelling, staining, fading, elastic issues past 1 month of purchase, fit issues, excessive wear and tear or any other issues.
Warranties are a case by case basis.
Shoe Warranty & Terms - Shoes are covered 20 days from delivery date. This warranty covers abnormal wear and tear, please email or message us photos to show the defect, warranties are a case by case basis. Warranty does not include scraps and scratches after wear, or returns on used items. Texas Tushies is not responsible for incorrect sizing orders, please refer to the size chart and measure before purchase. If you wish to exchange for a different size, you will be responsible for return shipping to and from.
Discount Codes: If you have a coupon or code, it MUST be entered when placing your order. We cannot add codes in after the order is submitted. Our website doesn’t give us this option, and if we refund, your order is marked as unpaid in our system. This creates inventory issues, and can cause your order to be overlooked. Please double check your cart before submitting.